Return and Refund Policy
Effective Date: 05 August 2026
At Raas & Co., customer satisfaction is important to us. If you are not completely satisfied with your purchase, please read our Return & Refund Policy below.
Return Eligibility
You may request a return or exchange if:
- You received a damaged, defective, or incorrect product.
- The product delivered is different from what you ordered.
- The return request is made within 48 hours of receiving the order.
To be eligible for a return:
- The product must be unused, unwashed, and in its original condition.
- All original tags, labels, invoices, and packaging must be intact.
- The item must not show signs of use, damage, or alteration by the customer.
Non-Returnable Items
The following items are not eligible for return or refund unless they are damaged or incorrect:
- Products purchased during clearance or final sale.
- Customized or personalized products.
- Gift cards or promotional items.
- Products damaged due to misuse, improper handling, or normal wear and tear.
Return Process
- Contact our Customer Support Team at support@raasandco.in within 48 hours of delivery.
- Provide your order number along with clear photos or videos of the product and packaging.
- Once your request is approved, return instructions will be shared.
- After we receive and inspect the returned item, we will notify you of the outcome.
Exchange Policy
- Eligible products may be exchanged for the same product in a different size or for a replacement of the same item, subject to stock availability.
- Exchange orders are generally processed within 3–10 business days after the returned product is received and verified.
- For exchange-related assistance, please contact support@raasandco.in.
Refund Policy
- Refunds are issued only after the returned product has been received and successfully inspected.
- Approved refunds will be processed to the original payment method.
- Refunds are generally completed within 5–10 business days, depending on your bank or payment provider.
- For Cash on Delivery (COD) orders, refunds will be made through bank transfer or another approved payment method after verification.
- For refund status, payment verification, or refund-related queries, please contact accounts@raasandco.in.
Return Shipping
- If the return is due to a damaged, defective, or incorrect product, Raas & Co. will bear the return shipping cost.
- If the return is requested for any other approved reason, the customer may be responsible for the return shipping charges.
- For return shipping assistance, please contact support@raasandco.in.
Cancellation
- Orders can be cancelled only before they are dispatched.
- Once an order has been shipped, it cannot be cancelled. However, eligible items may still qualify for return under this policy.
- For cancellation-related queries, please contact orders@raasandco.in.
Contact Us
For returns, exchanges, damaged or incorrect products, please contact:
Customer Support: support@raasandco.in
For refunds, payment verification, or refund status:
Accounts & Billing: accounts@raasandco.in
For order cancellation-related queries:
Orders: orders@raasandco.in
Thank you for shopping with Raas & Co. – Tradition in Every Thread.